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Your Data Inside Our Privacy Policy

Our Privacy Policy explains how account records, lobby activity, cookie choices and payment checks for Touch 'n Go, GrabPay, Boost dan FPX are collected, used and protected.

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wking88 Your Data Inside Our Privacy Policy
CONTACT PATHS

Three Ways To Ask Privacy Questions

Privacy questions need a clear route, not a generic inbox loop. Use the contact path that matches your request, and include the account email or phone number you use to sign in. For safety, we may ask you to confirm ownership before we discuss wallet records, login history or changes to your personal details.

Team online

Live chat privacy request

Use live chat when you need a quick pointer on account data, cookie settings or a recent wallet record. We can explain the next step, then move sensitive requests to a safer verification flow.

Email for record changes

Email us when you need to correct a name spelling, contact detail or account field. Attach only what we ask for, because extra documents can slow the privacy check and add avoidable risk.

Security check channel

If you see a login you do not recognise, contact the security channel first. We can review sign-in signals, freeze risky changes and tell you what details may have been affected.

DATA HANDLING

Six Controls Behind This Privacy Policy

We treat privacy as part of account operation, not a hidden add-on. The checks below explain how we collect less where possible, keep records tied to real account needs, and give you…

Account details

We collect the details needed to create and maintain your account, such as contact fields, sign-in credentials and verification status. These records help us confirm ownership before privacy changes are made.

Payment records

Wallet activity through Touch 'n Go, GrabPay, Boost dan FPX may leave transaction references, time stamps and verification outcomes. We use those records to reconcile balances and respond to payment privacy questions.

Cookie choices

Cookies help keep you signed in, remember basic settings and measure whether privacy pages display correctly. You can adjust browser controls, though some account security checks may need session cookies to work.

Security signals

We may log device type, IP signals, failed sign-ins and password reset activity. These records help us spot unusual access and protect your account before wallet or personal detail changes are allowed.

Retention periods

We keep records only as long as they serve account, legal, security or dispute needs. When a record is no longer required, we remove it or separate it from direct account identifiers.

Your requests

You can ask to view, correct or delete eligible personal data by contacting us through the listed paths. We verify ownership first so another person cannot change your account records.

Answers About Your Privacy Rights

These questions cover the privacy matters you may want settled before you open an account or continue using one. The answers focus on what we collect, why we collect it, how long records may stay, and how you can reach us when something needs checking or changing.

We collect contact details, sign-in credentials, verification status and account activity needed to run your access. If you use wallet services, transaction references and related checks may also be linked to your account.

Payment records help us match wallet activity to your account, check whether a transfer was completed, and respond to questions about a transaction. We use only the details needed for reconciliation, security and legal duties.

Yes, you can ask for access to eligible personal data linked to your account. We may need to confirm ownership first, then share the data we can provide under applicable law and security rules.

Contact us through email or live chat and explain which account field needs correction. We may request proof of ownership before changing records, especially when the change affects wallet access or login recovery.

Cookies may remember session status, language choice and basic display settings. They also help us keep sign-ins safer. You can manage cookies through your browser, but blocking some may affect account access.

Retention depends on the record type and the reason it was collected. Some data can be removed after account closure, while wallet, security or dispute records may need to remain for a lawful period.

Use the security contact path as soon as you notice unusual access, password reset activity or wallet changes. We can review recent signals, help secure the account and explain any privacy steps that apply.

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